Datgel Prepaid Technical Support Package

Prepaid technical support packages provide a solution to our clients that desire to use Datgel's expert advice and support services for issues that fall outside DSM (Datgel Support and Maintenance) or where Datgel is not remunerated by Bentley Systems to provide gINT support to a client's organisation. This could also be used for developer coaching and mentoring.

We offer discounted rates if 5 hr or 10 hr packages are purchased. The minimum charge time for each support occurrence is 30 minutes and additional time would be billed in 15 min increments. Support can be provided via phone, skype, email, web meeting or where possible face to face. Travel time and expenses would be billed for face to face support when applicable.

An appropriately qualified technical support analyst would be assigned to the issue.

Technical support sessions handled by the Datgel Assistant — our AI support chat, available 24/7 on datgel.com and at assistant.datgel.com — are charged at a flat 15 minutes per session (one issue), less than half the minimum charge of an engineer-delivered session.