Technical Support

When you buy a Datgel product, our relationship with you is just beginning.

We provide support for Datgel products worldwide, and for gINT products we sold (with conditions) or to users that pay us for support.

Start with the documentation, then raise a ticket on the support portal. The pages below cover both of those, what your support entitlement includes, and how to buy more.

Documentation

Product documentation, how-to articles and release notes. Your first point of call for most questions.

Support Portal

Raise and track support tickets, or email support@datgel.com. Include a detailed description of the issue, and if relevant attach the library and project in a zip/rar/7z, and define which report and PointID/keyset we should test with.

Datgel Support Info

What Datgel Support and Maintenance (DSM) covers, the response times we work to, and how renewal quotations are prorated to your site's existing expiry date.

gINT Support Info

Who qualifies for gINT support from Datgel, and the annual time limit that applies to each gINT Logs, Professional and Professional Plus licence.

Datgel Prepaid Technical Support Package

Blocks of prepaid hours for work that falls outside DSM, including developer coaching and mentoring. Discounted rates on the 5 hour and 10 hour packages.

Datgel gINT Support Subscription

For gINT users who don't buy their gINT SELECT subscription from Datgel. Covers a similar scope to SELECT support, priced per gINT product level.

Datgel License Organisation Administration

Manage which people in your organisation can use your Datgel licences, in the Datgel ID org admin console.

Vote for Product Features

Vote on features to be implemented in Datgel software products. You can also submit a new feature request.

Training

See our training calendar for scheduled courses. If there isn't a scheduled course in your city we can arrange online or face to face training - just call us.