gINT Support

gINT Software Technical Support

Datgel's contract with Bentley Systems to support gINT users in Australia, New Zealand and South Pacific ended on 31 March 2017. As of 1 April 2017 Datgel provides gINT product technical support to users that satisfy one of the following:

  • In the last 90 days bought a gINT perpetual license from Datgel directly or via a Bentley Systems invoice where Datgel was compensated 
  • Has a current SELECT subscription and purchased SELECT directly from Datgel

As of 1 April 2017 the following time limits for technical support apply:

  • 30 min per year for each gINT Logs Perpetual License
  • 1 hour per year for each gINT Professional Perpetual License
  • 1.5 hour per year for each gINT Professional Plus Perpetual License

If your situation falls outside the above criteria, you can obtain support from Datgel using a prepaid technical support package, see our web store page. You need to login or register and login to access the web store.

Before contacting us please first try the following:

  1. Install the latest gINT update, which can be downloaded from bentley.com as described here

  2. Repair and compact the library and project file using UTILITIES | Repair/Compact Databases

  3. Visit our support forum

  4. Read our gINT Frequently Asked Questions page

If the issue is unresolved please contact us for assistance.  When you email us please include a detailed description of the issue, and if relevant attach the library and project in a zip/rar/7z, and define which report and PointID/keyset we should test with.