Datgel's contract with Bentley Systems to support gINT users in Australia, New Zealand and South Pacific ended on 31 March 2017. As of 1 April 2017 Datgel provides gINT product technical support to users that satisfy one of the following:
As of 1 April 2017 the following time limits for technical support apply:
If your situation falls outside the above criteria, you can obtain support from Datgel using a either Datgel gINT Technical Support Subscription or Datgel Prepaid Technical Support Package (you need to login or register and login to access the web store).
Before contacting us please first try the following:
Install the latest gINT update, which can be downloaded from bentley.com as described here
Repair and compact the library and project file using UTILITIES | Repair/Compact Databases
Visit our support forum
Read our gINT Frequently Asked Questions page
If the issue is unresolved please contact us for assistance. When you email us please include a detailed description of the issue, and if relevant attach the library and project in a zip/rar/7z, and define which report and PointID/keyset we should test with.