Datgel's contract with Bentley Systems to support gINT users in Australia, New Zealand and South Pacific ended on 31 March 2017. As of 1 April 2017 Datgel provides gINT product technical support to users that satisfy one of the following:
As of 1 April 2017 the following time limits for technical support apply:
If your situation falls outside the above criteria, you can obtain support from Datgel using a prepaid technical support package, see our web store page. You need to login or register and login to access the web store.
Before contacting us please first try the following:
Install the latest gINT update, which can be downloaded from bentley.com as described here
Repair and compact the library and project file using UTILITIES | Repair/Compact Databases
Visit our support forum
Read our gINT Frequently Asked Questions page
If the issue is unresolved please contact us for assistance. When you email us please include a detailed description of the issue, and if relevant attach the library and project in a zip/rar/7z, and define which report and PointID/keyset we should test with.