gINT Frequently Asked Questions

In version Ss1, design applications such as Data Design, Report Design and Symbol Design are hidden by default. To re-enable them, uncheck the property: File > System Properties | General | Hide Design Applications.

Follow the steps outlined in this blog.

1. Download the current official SELECTserver release of gINT V8i 8.3 from the Bentley SELECTserver downloads. Follow the steps outlined in this blog.
2. If the PC has an old single user software key license, don't uninstall yet. First call Bentley in Santa Rosa, California, on +1 707 284 2200 x 208 and they can deactivate the license.
3. Uninstall the old gINT through the Add/Remove Programs Tool in Control Panel, if installed
4. Ensure that you do not have any gINT USB License Keys attached to your computer
5. Install the official SELECTserver release of gINT.  When the Custom Setup install wizard form appears, generally you should set "gINT v8i Standard User Files" to "Entire feature will be unavailable".  This will eliminate the confusion caused by accidently opening a standard library or data template instead of your company's existing custom files that are probably stored on a file server.
6. Run gINT by double clicking on the desktop shortcut.
7. If an error displays upon opening, or if you find settings are not saved when using gINT:
   1. Create a new DEP exception as described in section 3 of Installing gINT 8.2 on Windows 7. If a "gint8.exe" exception is already set, delete it and add a new one.
   2. Give the "Everyone" group full rights to these folders and all child folders and files, as described in section 4 of Installing gINT 8.2 on Windows 7
   • For XP:
     • C:\Documents and Settings\All Users\Bentley
     • C:\Documents and Settings\All Users\Application Data\Bentley
     • Only with gINT 8.2: C:\Program Files\Bentley
   • For Win 7 and Vista:
     • C:\Users\Public\Documents\Bentley
     • C:\ProgramData\Bentley
     • Only with gINT 8.2: C:\Program Files\Bentley or C:\Program Files (x86)\Bentley
     • Note, this folder is also important, but is likely to have the require permissions already: C:\Users\<user name>\AppData\Local\Bentley\gINT
8. Select the appropriate server configuration (node locked, hosted [most common], or deployed)
9. Select the gINT product you are licensed for (Logs, Professional or Professional Plus) and provide your Site Activation Key.  [If you pick the wrong gINT product, a 30 day trial license will activate]
10. Unless you wish to check out a license, just click Next on the check out screen.
11. Click finish on the last screen, and wait for the license tool to connect to Bentley's webserver - can take > 10 seconds.
12. gINT will start
13. Your setup.gsh file has been copied to the new location
    C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh
    The default gINT custom file location is now C:\Users\Public\Documents\Bentley\gINT
14. Exit gINT
15. In Windows Explorer, browse to the gINT installation directory, C:\Program files\Bentley\gINT\bin. Run the License Tool, LicenseTool.exe
16. In the License Tool, click on the Tools menu item. Choose Send Logs. When you reopen gINT, it will be licensed.

1. Download the current official SELECTserver release of gINT V8i 8.3 from the Bentley SELECTserver downloads
2. No need to uninstall the existing gINT version 8.2.800 or later
3. Run the gINT V8i 8.3 installation package
4. Your setup.gsh file has been copied to the new location
   C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh
   The default gINT custom file location is now
   C:\Users\Public\Documents\Bentley\gINT

Follow the steps outlined in this blog.

Follow the steps described in this PDF.

Follow the steps described in this PDF.

Ask your site administrator to grant you "SELECT Download" rights as described in this PDF.

Bentley SELECT licensing is very flexible, and referred to as trust licensing because for short periods you may use more licenses than you hold.  It doesn’t use dongles, and is a network style license that maybe used anywhere within the assigned country. You may install gINT on many PCs within your company, activate the licenses and when gINT is used the usage times are recorded.  When the PC is online the usage data is uploaded to Bentley’s SELECT web server.  The PC must be online at least once every 30 days to upload usage data.  We count how many PCs had gINT open in a 10 minute period, and you should not exceed your license number more than 20% of the days over a 60 day period.  If you need to take a PC off line for more than 30 days, then you can checkout a license for a period up to the end of your current SELECT subscription, e.g. 12 months

No, you only need to add users SELECTServices to allow them to use the SELECT website, e.g. download installation packages.  This is not necessary to run gINT.

Follow the steps described in this PDF.

Follow the steps described in this PDF. (Note: This was written for 8.2)

The first time after installing gINT or a gINT update Right click on the gINT desktop short cut and chose Run as administrator. The Next time you run gINT, simply double click on the gINT icon and run gINT as a normal user.

Read this PDF. (Note: This was written for 8.2, there is no need to redirect the setup.gsh file for V8i 8.3)

The most likely problem is the setup.gsh file is corrupt. The Setup.gsh file could be located in the following locations:

• C:\Users\<user name>\AppData\Local\Bentley\gINT\setup.gsh  [V8i 8.3]
• C:\Program Files\Bentley\gINT\settings\setup.gsh  [8.2.800 or later]
• C:\Program Files\gINT\settings\setup.gsh  [before 8.2.800]
• C:\Program Files\gINT\bin\setup.gsh  [before 8.2.800]
• Another location controlled by a command line argument defined in the desktop/start menu shortcut

Please rename the setup.gsh file then try opening gINT. gINT will automatically recreate the setup.gsh file if it doesn’t exist in the expected location.

• Use Active Directory Group Policies - Read this PDF, and download this file.

Or

• Logon Script - Must be using gINT version 8.2.904 or later:
  • Adding registry file (*.reg)
  • Using the command line interface to LicenseToolCmd.exe in a batch/shortcut
  • Example start-up batch job:
    "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:SelectServer -value:selectserver.bentley.com
    "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:ActivationKey -value:XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    "%ProgramFiles%\Bentley\gINT\bin\LicenseToolCmd.exe" /nowin configure -setting:Country -value:AU

To store licensing configuration for all the users, please do the following:

• Login as the same user you used to activate the software and delete the whole registry key HKEY_CURRENT_USER\Software\Bentley\Licensing (to delete the configuration for the current user only)
• Locate the LicenseTool.exe executable in the installation folder of gINT (it should be at C:\Program Files\Bentley\gINT\bin), right-click the LicenseTool.exe, choose Run As Administrator, enter admin user credentials if it asks for them. When License Management Tool opens, go to Tools > Options and enter your licensing information, then press OK and close the License Management Tool. Now your licensing configuration is stored for all the users on the machine.

Go to Control Panel > Add/Remove Programs. Select gINT and click "Change", select a standard set of gINT files in the installation process. You may also download example gINT files from here.

Follow the steps described in this PDF.

Please read our technical support page, visit our support forum, then if you issue is still unresolved contact us for assistance.